Shipping policy

Handykivo, operated by ZILEAN INTERNATIONAL TRADE LIMITED, aims to provide a clear and reliable shipping experience. This policy applies to purchases made at handykivo.com. We ship to destinations supported by our checkout.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful payment confirmation. Business days are Monday through Friday, excluding public holidays observed by our fulfillment operations.

Processing may take longer during holidays or periods of high demand. If we cannot dispatch within the stated timeframe, we will notify you, provide an updated estimate where available, and offer cancellation and a full refund for the unshipped order. We will obtain your agreement to a delay where required by applicable law.

Shipping Fees

Standard shipping fees are based on the merchandise subtotal after discounts and before taxes, shipping, or import charges:

  • Orders from $0.00 to $39.98: $12.99 standard shipping.

  • Orders of $39.99 or more: Free standard shipping.

All amounts above are in USD. Available shipping options and applicable charges are displayed at checkout before payment.

Estimated Delivery

Standard delivery typically takes 7–15 business days after dispatch. Including processing, the total estimated delivery time is 8–18 business days after payment confirmation.

Delivery times may vary due to customs processing, carrier operations, holidays, weather, or transportation disruptions. These estimates are not guaranteed arrival dates unless we expressly state otherwise. They do not override agreed delivery deadlines or mandatory rights regarding delayed or undelivered orders.

For Christmas decorations and other seasonal purchases, please allow sufficient time for both processing and delivery. Arrival before a particular holiday or event is not guaranteed unless we expressly confirm an agreed delivery date.

Order Tracking

When tracking is available, we will email a shipping confirmation with tracking details. Tracking information may take additional time to become active.

Creating a shipping label does not necessarily mean the carrier has received your package. The estimated transit period begins when your order is dispatched.

Shipping Information

Please provide accurate and complete delivery information, including any apartment or unit number and the correct postal code.

If you need to correct your address, contact service@handykivo.com immediately. Changes cannot be guaranteed once fulfillment is underway or after dispatch.

If an address error causes a package to be returned, we will discuss the available options with you. Any additional reshipping charge will be explained and agreed before reshipment, where legally permitted.

If we made the addressing or fulfillment error, we will cover the necessary costs to resolve it.

Delivery Problems

If your package is significantly delayed, missing, damaged, or marked as delivered but cannot be located, contact us with your order number and details of the issue.

We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where warranted or legally required. A delivery scan does not automatically settle a non-delivery claim. Handing goods to our carrier does not automatically transfer responsibility for non-delivery to you.

For damaged items, photographs of the product and packaging can help us assess the issue. If photographs are unavailable, contact us to discuss another way to assess the damage. Retain the packaging where reasonably possible, and do not use broken glass, cracked candle holders, or other damaged items that could be unsafe.

Damaged, faulty, or incorrect items will be handled under our Return & Refund Policy, with necessary return shipping costs covered by Handykivo.

Customs and Import Charges

International shipments may incur customs duties, import taxes, or clearance fees. Unless included in the price or collected at checkout, applicable import charges are the recipient’s responsibility where permitted by law.

Free standard shipping does not cover separate import charges. Customs processing may affect delivery time.

If you have questions about charges shown at checkout, contact us before placing your order. We do not collect the same import charge again when it has already been included or collected by us.

Consumer Rights

Nothing in this policy limits mandatory consumer rights. Where applicable law requires different delivery, cancellation, or refund treatment, those requirements take precedence.

Cancellations, returns, and refunds are handled in accordance with our Return & Refund Policy, subject to those rights.

Contact Us

For shipping questions or assistance with your delivery, contact:

Email: service@handykivo.com
Website: https://handykivo.com