Contact information
Thank you for visiting Handykivo.
If you have questions about our botanical decorations and wreaths, hanging ornaments, decorative accents, candles, or seasonal home décor, we’re here to help.
You can also contact us for assistance with an existing order, payments, shipping, returns, exchanges, or refunds. Our customer service team will review your inquiry and provide assistance as soon as possible.
Customer Service
Email:
service@handykivo.com
We normally respond to customer inquiries within 1–2 business days. Messages received during weekends or public holidays may require additional response time.
For order inquiries, please include your order number and the email address used at checkout.
For product questions, include the product name or page link. If an item arrives damaged or incorrect, describe the issue and attach photographs where available. If photographs are unavailable, contact us so we can discuss another way to assess the issue.
Company Information
Company Name:
ZILEAN INTERNATIONAL TRADE LIMITED
Registered Address:
FLAT H 45/F, TOWER 10, DISCOVERY PARK, PHASE 3, 398 CASTLE PEAK ROAD, TSUEN WAN, HONG KONG
This is our company’s registered address. It is not a designated product return address.
Returns, Exchanges & Refunds
If you would like to request a return, exchange, or refund, please email service@handykivo.com with your order number and the product concerned.
Eligible change-of-mind returns may be requested within 30 calendar days of delivery, subject to our Return & Refund Policy. This voluntary return period does not limit your statutory rights regarding faulty, damaged, incorrect, or misdescribed products.
Our customer service team will provide the correct return address and shipping instructions for your order.
Please do not send returns to our registered company address or the address on the original shipping label unless we specifically confirm it is the correct return address.
Contacting us before sending an item helps avoid delays and misdirected packages. Prior approval is not required where applicable law allows you to exercise a right by notifying us.
Website
Contact Summary
Email: service@handykivo.com
Company: ZILEAN INTERNATIONAL TRADE LIMITED
Registered Address: FLAT H 45/F, TOWER 10, DISCOVERY PARK, PHASE 3, 398 CASTLE PEAK ROAD, TSUEN WAN, HONG KONG
Return Address: Contact our customer service team for the correct return address and instructions.