Privacy policy
Handykivo, operated by ZILEAN INTERNATIONAL TRADE LIMITED, is responsible for personal information processed through handykivo.com. This policy explains how we collect, use, and disclose information when you browse our home décor collections, place an order, or contact us. Our store is powered by Shopify. Visiting our website does not itself constitute consent to processing that requires consent.
Information We Collect
We collect information you provide when placing an order, creating an account, or contacting us, including your name, email address, telephone number, billing and shipping addresses, account preferences, order history, and support messages.
Shopify and payment providers process payment information. We receive transaction details needed to confirm payments, manage orders, and handle refunds.
Cookies and similar technologies may collect device information, browser details, IP addresses, and browsing activity. We also receive relevant information from providers supporting payments, delivery, security, and store operations.
How We Use Information
We use information to process purchases, arrange delivery, manage returns and refunds, provide customer support, maintain accounts, improve our store, prevent fraud, and meet legal obligations.
Where applicable, we rely on contract performance to fulfill purchases, legal obligations for required records, legitimate interests for security and service improvement, and consent for activities requiring it.
Where we send marketing communications, we follow applicable consent and opt-out requirements. You may unsubscribe using the link in promotional emails. Essential communications about orders, payments, or service requests may continue.
Sharing and Shopify
We share relevant information with Shopify and service providers supporting payments, fulfillment, shipping, hosting, and customer service. Where used, analytics and advertising providers may also receive information, subject to applicable privacy requirements.
We may disclose information to meet legal obligations, protect rights, address fraud, resolve disputes, or support a business transfer, subject to appropriate safeguards.
Depending on the Shopify services used and your privacy choices, Shopify may process information about interactions across our store and other merchants to provide or improve services and personalized advertising. Certain disclosures may constitute a sale, sharing, or targeted advertising under applicable law.
Shopify may act as an independent controller for some processing. See its Consumer Privacy Policy and Privacy Portal.
Cookies and Choices
Essential cookies support functions such as shopping carts, checkout, and security. Where non-essential analytics or advertising technologies are used, applicable consent and opt-out requirements apply.
You can manage preferences through available website privacy controls and your browser settings. Blocking essential cookies may affect store functionality.
To request an opt-out of applicable advertising or data sharing, email service@handykivo.com. We honor recognized opt-out preference signals, including Global Privacy Control, where legally required.
Security, Retention, and International Transfers
We use reasonable technical and organizational safeguards to protect personal information. No method of transmission or storage guarantees complete security.
We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including managing orders, maintaining required records, preventing fraud, and resolving disputes.
Our service providers may process information outside your country of residence. Where required, international transfers are protected through recognized safeguards, such as adequacy decisions or approved contractual clauses.
Your Rights
Depending on applicable law, you may request access, correction, deletion, portability, restriction of processing, or object to certain uses of your information. You may also withdraw consent where processing relies on it. Withdrawal does not affect processing that was lawful before withdrawal.
Contact us to exercise your rights. We may need to verify your identity or an authorized representative’s authority. We respond within applicable legal deadlines and do not unlawfully discriminate against individuals who exercise privacy rights.
Where applicable, you may appeal our response or complain to a competent privacy authority.
Children and Policy Changes
Our store is intended for a general adult audience and is not directed at children. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.
We may update this policy to reflect changes in our services or information practices. The current version will be available on this page, with additional notice where required.
Contact
For privacy questions or requests, contact:
Email: service@handykivo.com
Controller: ZILEAN INTERNATIONAL TRADE LIMITED
Address: FLAT H 45/F, TOWER 10, DISCOVERY PARK, PHASE 3, 398 CASTLE PEAK ROAD, TSUEN WAN, HONG KONG