Refund policy

Handykivo, operated by ZILEAN INTERNATIONAL TRADE LIMITED, offers a voluntary 30-day return policy for eligible purchases at handykivo.com. You may request a return within 30 calendar days of delivery, subject to the conditions below.

Return Eligibility

For a voluntary change-of-mind return, products should:

  • Have a return request submitted within 30 calendar days of delivery.

  • Be unused, clean, and in their original condition.

  • Include all supplied parts, accessories, and components.

  • Include the original packaging and protective inserts where reasonably possible.

  • Show no damage caused by misuse, alteration, or improper handling.

Please provide your order number or another proof of purchase.

Candles must remain unlit, with untrimmed wicks and no signs of melting or use. Candle holders, vases, and decorative containers should be free from wax residue, stains, or other signs of use.

Artificial flowers, foliage, wreaths, and hanging decorations should not have been cut, glued, permanently reshaped, or otherwise altered. Opening packaging or gently arranging flexible stems to inspect a product does not by itself make it ineligible.

For products sold as a set, please return all included pieces for a full change-of-mind refund. Contact us if only part of a set is faulty or damaged.

These conditions apply to our voluntary return policy. They do not limit statutory rights to inspect products or obtain remedies for faulty, damaged, incorrect, or misdescribed goods.

Requesting a Return

Before sending an item back, email service@handykivo.com with your order number and the item you wish to return.

You may include your reason to help us assist you. A reason is not required when exercising an applicable statutory right of withdrawal.

We will provide the appropriate return address and shipping instructions. Our registered company address and the address on the original shipping label should not be used for returns unless we confirm otherwise.

For voluntary returns, please send the goods within 14 calendar days after receiving our return instructions. Contact us if you need additional time. Applicable statutory deadlines take precedence.

Package items securely, using protective materials suitable for glass, ceramics, delicate decorations, and other fragile goods. Retain your shipping receipt; tracked return shipping is recommended.

Contacting us first helps prevent delays or misdirected packages. Prior approval is not required where applicable law allows you to exercise a right by notifying us.

Return Shipping Costs

For change-of-mind returns, including personal preference or selecting an unsuitable size, color, or style, you are responsible for the direct return shipping costs, except where applicable law requires otherwise.

If a product is faulty, arrives damaged, or was sent incorrectly, Handykivo will cover the necessary return shipping costs. Contact us so we can arrange a prepaid label or another appropriate solution at no cost to you.

We do not charge restocking fees or deduct the original cost of free shipping from your refund.

Original shipping charges paid at checkout are generally non-refundable for voluntary change-of-mind returns, except where reimbursement is legally required. For returns resulting from faulty goods or our fulfillment error, we will reimburse the applicable original shipping charges.

Damaged, Faulty, or Incorrect Products

Please inspect your order after delivery and contact service@handykivo.com as soon as you discover damage, a defect, missing components, or an incorrect item.

Provide your order number, a description of the issue, and photographs where available. If photographs are unavailable, contact us to discuss another way to assess the problem.

Keep the item and packaging where reasonably possible while we arrange assistance. Do not use broken glass, cracked candle holders, or other damaged items that could be unsafe. We will not ask you to return unsafe items without suitable instructions.

Depending on the circumstances and your applicable rights, we will arrange a repair, replacement, or partial or full refund. You will not have to pay the necessary shipping costs to resolve a confirmed fault or our fulfillment error.

Natural materials and handmade finishes may vary in grain, texture, or color, as described on the product page. These variations do not remove your right to a remedy if an item is faulty or materially different from its description.

The voluntary 30-day return period does not shorten any applicable legal guarantee or statutory claim period.

Refunds

For voluntary returns, we will inspect the returned goods and notify you of the outcome. If a refund is declined or reduced, we will explain the reason. Any deduction will be made only where permitted by applicable law.

Approved refunds will be issued to your original payment method within 7 business days, or sooner where required by applicable law. This processing period does not extend any mandatory refund deadline.

Refunds reflect the amount actually paid for the returned goods, including any discounts applied at purchase. Delivery charges eligible for reimbursement under this policy or applicable law will also be included.

Your bank or payment provider may require additional time to display the refund. If it has not appeared after we confirm it has been issued, contact service@handykivo.com for assistance.

Exchanges

For a different product, size, color, or style, contact us first to confirm availability and exchange instructions.

We will explain any price difference or shipping charge before you agree to an exchange.

If an exchange is unavailable, you may make an eligible return and place a new order. This does not affect any right to a replacement for faulty or incorrect goods.

Order Cancellations

To request a cancellation, email service@handykivo.com as soon as possible.

If your order has not shipped and we can stop fulfillment, we will cancel it and issue a full refund to your original payment method.

If the order has already shipped, we will help you follow the applicable return process. This does not affect any statutory cancellation or withdrawal rights.

Statutory Consumer Rights

This policy applies to purchases made at handykivo.com worldwide. Our voluntary 30-day return policy is offered in addition to mandatory consumer rights.

Nothing in this policy excludes or restricts applicable cancellation or withdrawal rights, legal guarantees, or remedies for faulty, damaged, incorrect, or misdescribed goods.

Return conditions, shipping charges, refund deductions, and processing timelines apply only to the extent permitted by applicable law. Where different requirements apply, including reimbursement of standard delivery charges or refunds based on evidence that goods have been returned, those requirements take precedence.

Seasonal and Christmas decorations follow the same return policy as other eligible products. They are not excluded solely because they are seasonal or were purchased at a discount.

Contact Us

For assistance with returns, exchanges, cancellations, or refunds, contact:

Email: service@handykivo.com
Website: https://handykivo.com